Return & Refund Policy

Genuine Quality & Product Defects

If a customer receives a product with a genuine manufacturing, packaging or quality defect attributable to Puneet Agro , the customer may raise a product complaint for verification.

Product quality, grade, quantity, packaging and specifications may vary depending upon the nature and availability of the agricultural commodity or product and the specifications mutually agreed for the order.

How to Raise a Product Complaint

Customers should communicate any genuine quality concern as soon as reasonably possible after receiving the goods, along with relevant information that can help us verify the issue.

• Share the order or invoice details where available.
• Provide clear photographs or videos of the affected product or packaging.
• Provide batch details or product information where available.
• Clearly describe the shortage, visible damage or quality concern.
• Keep the affected material and packaging available for verification when requested.

Replacement, Repacking, Repurchase & Refund

Where a genuine manufacturing, packaging or quality defect attributable to us is established, Puneet Agro may, at its discretion and as commercially appropriate, provide one of the following resolutions against the affected quantity:

Refund & Payment Adjustment

If a refund or monetary adjustment is approved following verification of a genuine qualifying product issue, the amount and method of settlement will be determined according to the affected quantity and the applicable commercial terms of the order.

Depending upon the transaction, the approved resolution may be handled as a refund, cashback, credit or suitable adjustment against the affected material.

Customer Inspection & Product Care

Customers are encouraged to inspect the goods immediately upon receipt. Any shortage, visible damage or quality concern should be communicated within the applicable complaint period.

• Check the quantity received against the applicable order documents.
• Check visible packaging condition upon receipt.
• Report any visible damage or shortage promptly.
• Follow applicable storage and handling requirements for the product.

Situations That May Not Qualify

A return, replacement or refund is not automatically applicable to every product complaint. Claims may not qualify where the issue results from circumstances outside the company's responsibility.

International & Export Orders

For international or export orders, packaging, containerisation, documentation, freight, insurance, customs, port charges, duties, taxes and other applicable logistics costs may be charged separately or included in the quoted price, as specifically mentioned in the commercial quotation or proforma invoice.

Circumstances Beyond Reasonable Control

Puneet Agro shall not be liable for delays or inability to perform caused by circumstances beyond its reasonable control.

Such circumstances may include natural calamities, extreme weather, government restrictions, strikes, transportation disruption, war, epidemic, port restrictions or other unforeseen events.

Order-Specific Commercial Terms

The applicable quotation, purchase order, proforma invoice, sales invoice and mutually agreed specifications form the basis of each transaction.

In case of any difference between this general policy and the specific commercial terms agreed for a particular order, the specific commercial terms applicable to that order shall prevail, subject to applicable law.

Our Promise

We believe in responsible packaging, reliable supply, fair commercial dealings and quality-focused customer relationships.